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Bringing service design thinking into the public sector to create proactive and user-friendly public services

Sirendi, R.; Taveter, K. (2016). Bringing service design thinking into the public sector to create proactive and user-friendly public services. HCI in Business, Government, and Organizations: Information Systems : Third International Conference, HCIBGO 2016, Held as Part of HCI International 2016, Toronto, Canada, July 17-22, 2016, Proceedings, Part II. Ed. Nah, F. F.-H.; Tan, C.-H. Springer, 221−230. (Lecture Notes in Computer Science; 9752). DOI: 10.1007/978-3-319-39399-5_21.
publitseeritud konverentsiettekanne
Sirendi, R.; Taveter, K.
  • Inglise
HCI in Business, Government, and Organizations: Information Systems : Third International Conference, HCIBGO 2016, Held as Part of HCI International 2016, Toronto, Canada, July 17-22, 2016, Proceedings, Part II
Nah, F. F.-H.; Tan, C.-H.
Springer
0302-9743
978-3-319-39398-8
Lecture Notes in Computer Science
9752
2016
221230
Ilmunud
3.1. Artiklid/peatükid lisas loetletud kirjastuste välja antud kogumikes (kaasa arvatud Web of Science Book Citation Index, Web of Science Conference Proceedings Citation Index, Scopus refereeritud kogumikud)
Ei

Viited terviktekstile

doi.org/10.1007/978-3-319-39399-5_21

Lisainfo

e-governance; user-centric public services; service design; agent-oriented modeling; proactivity
Conference Proceedings Citation Index- Science (CPCI-S); Scopus